Even when I get a response from a 'specialist' the responses are liable to be outright wrong or don't really address the issue. It seems to me reps are trained to handle common problems but do not work well outside a limited box. My emails/tickets are frequently not responded to. I will get told a ticket's been escalated only to follow up days later to learn that a ticket was not escalated and that a ticket will definitely be escalated this time only to follow up again to be told a ticket was not escalated that time either. I will show screenshots of bugs in the tournament software and get ignored. They will claim you've been credited bonuses you haven't and respond poorly to screenshots proving them wrong. Reps will look up the wrong tournament, give errant or irrelevant answers, escalate vague or inadequate tickets, punt you around endlessly to other operators who are no more qualified and keep you waiting forever.

The result is that I have seen way too many confused responses. This is compounded by the fact they are forced to deal with multiple customers simultaneously. They latch onto keywords but can get confused with what you are saying. As a result it is not uncommon to get responses which make it clear the reps struggle parsing through the finer parts of the language. To cut costs, BO/SB hire reps from Panama where English is not the natural language. I've been forced to spend quite literally dozens of hour dealing with customer service.

This paragraph might sound like a rant but I want to emphasize that it is not hyperbole. On a number of occasions I have been forced to contact support, which is shared between BO and SB, to get tournament wins credited and the support I have gotten has definitely been lacking. However if you finish in lots of tournaments or have finished in the same tournament on both a BO and SB account (when it was legal to do so) or win multiple bonuses of the exact same amount in a short time frame you start seeing problems.

Instead it appears to be done manually by support within 48 hours of a tournament's finish. The process by which those bonuses are paid is not done automatically by the computer system. The tournaments pay casino bonuses as prizes. The tournaments are shared between the two sites and I routinely place in the money. I regularly play in the cash buy-in blackjack and slots tournaments at both BetOnline (BO) and SportsBetting.ag (SB).

Play tournament slots online bet